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Master Crucial Confrontations ...and never walk away from another conflict again! Why is that important? Because your ability to improve the outcomes of crucial confrontations will have a huge impact on the quality of your life, the health of your relationships, and the business results you achieve. We invite you to attend a special workshop, hosted by one of the authors of Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior - the latest release from McGraw-Hill and the New York Times best-selling authors at VitalSmarts.

Crucial confrontations are the prickly, complicated, and often frightening performance and accountability discussions that keep you up nights-but shouldn't.  Crucial Confrontations teaches you the core management skills for achieving individual, team, and organizational excellence. By applying the step-by-step approach to dealing with motivation and ability issues, you'll find it much easier to solve problems, confront and manage performance gaps, and significantly improve performance across your entire organization.

In his presentation, Joseph will introduce you to the proven principles for successfully conducting crucial confrontations with anyone like how to:

• Deal with violated expectations without harming relationships 
• Avoid jumping to nasty conclusions
• Decide which problems to tackle-and in what order
• Navigate the hazardous first moments of a crucial confrontation
• Motivate people without using threats 

Learn From One of the Authors
Joseph Grenny is president and a coauthor for VitalSmarts, a global leader in organizational performance and leadership. He has worked with and taught thousands of leaders from hundreds of organizations. Joseph has worked on every major continent from the board rooms of Fortune 500 companies to the slums of Nairobi Kenya. Over the past 20 years he has been an advisor to CEOs and senior executives on more than a dozen major change initiatives - including one with Lockheed Martin Aeronautics whose CEO credited his work with enabling their winning of the $200 billion Joint Strike Fighter program. Products resulting from Joseph’s work have been used to train more than 250,000 people worldwide and have been translated into more than a dozen languages. Joseph has coauthored several books including the New York Times Bestseller Crucial Conversations: Tools for Talking When Stakes are High. His newest release, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, was published by McGraw-Hill in September 2004.

Sponsored by: Florida Hospital Imaging Services, Rosen Centre Hotel, GEMS Consulting, Inc., VitalSmarts, McGraw-Hill, and 800 CEO Read.

More Info: Contact Simon Lia at 407.973.9546, or englandlia@hotmail.com